Privacy policy

Polsen’s Pools is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

What Personal Information We Collect

We may collect personal information including:

  • Full name

  • Phone number

  • Email address

  • Property address

  • Details relating to your pool, equipment, or service enquiry

  • Any other information you provide to us

How We Collect Personal Information

We collect information when you:

  • Submit a contact or quote form on our website

  • Contact us via phone, email, or social media

  • Engage us for services

We may also collect limited website usage data through cookies or analytics tools.

Why We Collect Your Information

We collect, use, and hold your personal information to:

  • Provide quotes and services

  • Communicate with you about your enquiry or job

  • Manage bookings and payments

  • Improve our services and website

Sharing Your Information

We do not sell your personal information.

We may disclose your information to:

  • Suppliers and contractors where required to complete work

  • Service providers (such as website hosting or IT services)

  • Legal or regulatory authorities where required by law

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.

Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • Improve user experience

  • Monitor website performance

You can disable cookies through your browser settings if you prefer.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us: